Returns & Cancellations Policy

Luxury Carpet & Flooring

Need to return something?

• Return anytime within 30 Days.
• You’re responsible for the goods until they reach us. They must be in resellable condition — original packaging unopened with the seal intact.
• We recommend taking a photo when handing the parcel to the courier, just in case.
• Use extra packaging to keep the manufacturer’s box clean and damage‑free during transit. Use a carrier with insurance — if goods arrive damaged we cannot issue a refund.
• Return shipping cost is your responsibility.
• Don’t forget to include a completed return form. Without it, your items may be lost and a refund will not be processed. We will send the return form by email when requested.

Returns What if there is an issue (damage, missing or faulty items)?

When your order arrives, check it carefully for any damage or missing items. If you spot anything wrong, inform the delivery driver immediately and email us with photos as proof.

Before installation, do a full visual check of the flooring. Once it’s installed or used, the buyer (and installer) take full responsibility for its quality.

Cancellations (Change of Mind)

Before dispatch

If you change your mind before the order is dispatched — contact us, and we’ll refund you in full (within 14 days).

In transit

If your order is already on the way, let us know. We’ll attempt to stop the delivery and refund you minus delivery costs (within 14 days).

After delivery

You can return your items within 30 days of delivery if you change your mind.

Refunds — When you’ll get your money back

Contact

If you need help with a return or cancellation, please contact our support team and we will assist you.

This policy applies to Luxury Carpet & Flooring orders and has been prepared for use on our website