Terms And Conditions
Payment
- The balance should be paid on collection or delivery.
- You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of the delivery, provided that we have received payment in full for the goods.
- The goods remain the property of Trendy Carpet & Flooring until paid for in full.
- Balance must be paid in cash.
- We reserve the right not to accept any order request if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; one or more of the goods ordered was incorrectly described; the payment transaction is not authorised.
- As far as reasonably possible, all products featured to buy are either in stock and available at the time of ordering or are produced to order with the anticipated lead-time.
- If any item is out of stock, we will notify you and proceed as appropriate.
Deposit
Deposits are required on all orders unless agreed by the department manager concerned.
- A minimum of 75% is required on all special orders.
- Deposit not refundable.
Delivery
We aim to deliver your carpets and floor within the times quoted when you place your order. Where multiple items have been ordered, we will endeavour to deliver them all together by the longest lead-time quoted, unless a split delivery is requested. This additional service will be subject to a further arriage charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond control, then we cannot accept any liability for consequential loss.
- Our delivery service operates Monday to Friday, with a morning allocation before 2 pm and an afternoon allocation after 12 pm.
- We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to address within mainland England and Wales fort the price of our Delivery Service charge For the Scottish Mainland and other off shore locations, including the Isle of Wight additional charges will apply.
- All deliveries must be signed for, if you are out when our fitting or delivery team arrives, they will leave a card with a contact number for you to call them and arrange the delivery at a later date. Please note that there may be an additional charge for this.
- Delivery of the goods are only made to the ground floor of the building. Our driver will not take goods upstairs.
It is the customer’s responsibility to make sure the carpet and floor selected will fit into their home and that access is sufficient to execute delivery. Any structure alternations to the property such as the removal of windows, doorframe, or the hire of special equipment or labour to gain access for delivery, will be the responsibility of the customers and at their risk before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.
Special Orders
If you have ordered goods based upon measurements given by you to us, we cannot accept any responsibility if you have given us-Incorrect measurements.
Fitting
Old carpets will have to be lifted, furniture removed and all areas for fitting need to be made empty before the fitters arrive.
Carpets fitters will need to be made fully aware of any cabling or piping prior to the fitting process.
Doors
Our quotations do not include the cost of easing or trimming of doors.It may be necessary for the fitter to ensure satisfactory fitting.It is the customer responsibility to trim and re-fit doors which have been removed.
Defects and Shortages
- Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
- If the goods are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately, which will be provided by the home delivery team.
- Exact matches of veneers, colour etc. Cannot be guaranteed for separate orders.
- Any shortage/damages must be reported within 3 days.
- If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us.
Cancellations
- If you willingly cancel your order prior to collection, fitting/delivery of goods. You must pay us any losses and costs we suffer because of your cancellation. You cannot cancel you order after delivery.
- Fitting/delivery appointment: in order to change an appointment we need a minimum 3 working days notice, special next day fitting appointments cannot be changed: If so fitting costs will have to be paid.
- Minimum 25% handling charge on al cancelled or returned orders.
- Rugs: can only be exchanged on prior agreement when purchased. Rugs cannot be returned and no refunds will be given.
- While every efforts is made to meet our customer’s demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
- All special made to measure/customized order wont be cancelled.