Shipping
At Luxury Carpet & Flooring, we aim to deliver your flooring and carpet products quickly, safely, and efficiently. Please read our Shipping Policy to understand how your order will be processed and shipped.
Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Custom or made-to-order items may take longer to process. Specific timelines will be mentioned on the product page.
Shipping Methods & Delivery Times
We offer several shipping options depending on your location and the type of product
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Shipping Method
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Estimated Delivery Time
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Standard Shipping
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5–10 business days
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Express Shipping
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2–5 business days
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Freight Shipping*
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7–14 business days
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*Large or heavy items like rolls of carpet or hardwood flooring may be shipped via freight and require curbside delivery.
Shipping Costs
- Shipping charges are calculated at checkout based on your location and the size/weight of your order.
- We may offer free shipping on select items or during promotions.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery in real-time.
Delivery Information
- Please ensure your shipping address is correct before placing the order.
- For large deliveries, someone must be present to receive the shipment.
- Missed or refused deliveries may result in additional shipping fees.
International Shipping
At this time, we primarily ship within [insert your shipping region, e.g., the United States]. For international orders, please contact us directly at Luxurycarpetandflooring@gmail.com to check availability and costs.
Damaged Shipments
If your order arrives damaged
- Take clear photos of the packaging and product
- Contact us within 48 hours of delivery at [Insert email or phone number]
- We will assist with a replacement or refund as per our Replacement Policy